Frequently Asked Questions (FAQs)
Is this app free?
Yes, the app is completely free to download and use with an in-app purchase option. Refer to the description for a complete list of features.
How can I upgrade to get premium features?
Log in to the app, navigate to the Settings page, and click the Upgrade button.
Do I need to install and configure any component on the Domain Controller or any server?
No. The app directly connects to your server using the LDAP Protocol. It supports:
- Plain authentication
- SSL authentication
How can I connect from outside the network?
The app connects to your Domain Controller via:
- Port 389 (plain LDAP)
- Port 636 (secure LDAP over SSL)
If your device isn’t on the internal network, use a VPN to access the internal network and connect to the Domain Controller using its DNS host name or IP address.
What is my login name and password?
Use your Active Directory username and password to log in. The following formats are supported:
- Signifium\domainuser
- domainuser@Signifium.com
- domain user
Do I need to install SSL on Active Directory?
The app supports both plain and SSL-based communication. While plain authentication works, it is highly recommended to use secure connections for production servers.
If your Domain Controller doesn’t already have SSL installed, you can:
- Install a self-signed certificate.
- Company’s PKI certificate.
- Public certificate like Let’s Encrypt or others.
Both options are free. Check our blogs for detailed instructions on installing these certificates.
Can I use this app over Wi-Fi and Cellular networks?
Absolutely! As long as the app can connect to the Domain Controller, it works seamlessly over both Wi-Fi and Cellular networks.
Some features don’t work with our customized Active Directory setup. What can I do?
We understand that every Active Directory environment is unique. If some features don’t work with your setup, please reach out to us. We’re happy to collaborate and make improvements.
Can I use this app from outside the company network?
Yes, the app works from anywhere as long as it can connect to your company’s Active Directory Servers.
When accessing externally, you may need to connect to your VPN before using the app. If needed, contact us, and we can explore automating this process for you.
Contact Us
Have feedback, suggestions, or questions about the app? Feel free to reach out to us anytime. We’ll respond as quickly as possible.